Privacy policy

This Privacy Policy explains how tenergygroup (“we,” “us,” or “our”) collects, uses, protects, and shares information when you visit our website, place an order, request support, or communicate with us.

1) Information We Collect

We may collect information you provide directly, including:

Name, email address, and phone number
Billing address and shipping address
Order details, product selections, and checkout notes
Customer support messages, return requests, and account inquiries
Product, device, or equipment details you provide for compatibility or support
Account information if you choose to create an online account

2) Website and Technical Data

When you browse our website, certain information may be collected automatically, such as:

IP address, browser type, device type, operating system, and timestamps
Pages viewed, links clicked, referral sources, and general site activity
Approximate location based on IP address
Cookies and similar technologies used for cart functions, checkout, analytics, security, and website performance

3) Payment Information

Payments are processed through secure third-party payment providers. tenergygroup does not store full credit card or debit card numbers on our systems.

4) How We Use Information

We use collected information to:

Process orders and complete fulfillment
Send receipts, order confirmations, and tracking updates
Respond to customer questions, product inquiries, return requests, and support issues
Help verify compatibility when product or equipment details are provided
Review transactions for fraud prevention and website security
Improve website performance, product listings, and customer experience
Maintain business records and comply with legal obligations
Send promotional messages only if you choose to receive them

You may unsubscribe from promotional emails at any time.

5) When Information May Be Shared

We may share limited information with:

Payment processors to complete secure transactions
Shipping carriers, freight providers, and fulfillment partners to deliver orders
Website hosting, analytics, email, SMS, and customer support providers
Professional advisors, including legal, accounting, or tax support
Authorities if required by law or needed to protect rights, safety, or property
Business transfer parties if tenergygroup is sold, merged, or reorganized

We do not sell personal information for money. Some analytics or advertising technologies may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Your Privacy Choices

You may contact us to request:

Access to personal information we maintain about you
Correction of inaccurate personal information
Deletion of eligible personal information
Help unsubscribing from marketing messages
Information about cookies or data-sharing choices

We may verify your identity before completing certain privacy requests.

7) Cookies

Cookies help our website remember cart activity, support checkout, improve site security, and measure performance. You can manage cookies through your browser settings. Some website features may not work properly if cookies are disabled.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We retain information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, legal compliance, and dispute resolution.