Shipping policy

This Shipping Policy explains how tenergygroup handles order processing, tracking, delivery estimates, freight shipments, and shipment-related concerns.

1) Shipping Coverage

We ship to U.S. addresses. Some products may be restricted by carrier rules, product size, product weight, battery/electrical handling rules, destination access, or special delivery requirements.

2) Order Processing

Most in-stock orders are prepared within 1–3 business days, Monday through Friday, excluding holidays.

Orders requiring additional verification, special handling, freight coordination, or stock confirmation may take longer. If a delay occurs, we will contact you using the information provided at checkout.

3) Delivery Estimates

After an order is dispatched, estimated delivery times are generally:

Standard shipping: 3–7 business days
Expedited shipping: 2–5 business days, when available
Oversized or freight items: timing varies depending on carrier scheduling and destination

Delivery estimates are not guarantees. Weather, holidays, high-volume periods, carrier delays, incorrect addresses, and freight scheduling may affect delivery timing.

4) Freight and Oversized Deliveries

Certain energy, power, equipment, or large supply items may require freight/LTL delivery. Freight shipments may involve:

Delivery appointment scheduling
Adult signature upon delivery
Curbside delivery unless otherwise stated
Liftgate service if required or requested
Inspection before signing the delivery receipt

Please inspect packaging before accepting freight delivery. If visible damage exists, note it on the delivery receipt and take photos immediately.

5) Tracking Information

Tracking details are emailed once a shipping label or freight booking is created. Carrier scans may take up to 48 hours to appear after the package is received by the carrier.

6) Multiple Shipments

Orders containing multiple products may ship separately. If this happens, you may receive more than one tracking number.

7) Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If a package is returned because of an incorrect or incomplete address, reshipping fees may apply.

8) Damaged, Missing, or Delayed Packages

If your package is damaged, missing, or significantly delayed, contact info@tenergygroup.us within 7 days of delivery or the expected delivery date.

For freight shipments, visible damage should be reported within 48 hours whenever possible.

Please include: