Terms of service

These Terms & Conditions (“Terms”) apply to your use of the tenergygroup website, products, checkout, and customer support services. By accessing our website or placing an order, you agree to these Terms and our Privacy Policy.

1) Business Information

tenergygroup
400 Sunrise Ave #200, Roseville, CA 95661
Phone: (341) 243-6519
Email: info@tenergygroup.us

2) Website Use

You agree to use the website only for lawful purposes. You may not:

Attempt unauthorized access to our systems
Interfere with website security, operation, or performance
Use harmful bots, scrapers, or automated tools
Submit false, misleading, or unlawful information
Abuse discounts, promotions, refunds, returns, or chargeback processes

3) Eligibility

You must be at least 18 years old or the age of majority in your location to place an order through our website.

4) Product Information and Suitability

We work to keep product descriptions, images, specifications, pricing, and availability accurate. However, errors may occur, and information may change without notice.

For energy, power, battery, electronics, equipment, or electrical-related products, customers are responsible for confirming that the product is suitable for their intended use, setup, dimensions, compatibility requirements, power needs, and local requirements before purchase.

If you contact us for guidance, please provide accurate product, device, equipment, or installation-related details.

5) Orders and Payments

By placing an order, you authorize tenergygroup and its payment processors to charge your selected payment method for product totals, taxes, shipping, freight, delivery, and applicable fees.

We may cancel, refuse, or limit an order if:

Payment cannot be verified
Fraud or abuse is suspected
Inventory is unavailable
Shipping restrictions apply
Product information contains an obvious error
The order violates these Terms

If an order is canceled after payment, any eligible refund will be issued to the original payment method.

6) Product Use and Safety

Customers are responsible for reviewing product specifications, manuals, compatibility notes, warnings, labels, and manufacturer instructions before purchase and use.

Certain energy, electrical, power, or equipment-related products may require professional installation, proper setup, code compliance, or compatible use. tenergygroup is not responsible for damage, injury, misuse, incorrect installation, unauthorized modification, or failure to follow instructions.

7) Shipping and Risk of Loss

Shipping details are described in our Shipping Policy. To the extent permitted by law, risk of loss transfers when the carrier accepts the package or freight shipment.

8) Returns and Refunds

Returns, refunds, damaged items, and cancellations are handled according to our Refund & Return Policy.

9) User Reviews and Submissions

If you submit reviews, photos, comments, or feedback, you grant tenergygroup a non-exclusive, royalty-free license to use, display, reproduce, and share that content in connection with our website and business.

You must not submit content that is false, unlawful, offensive, misleading, or infringing.

10) Intellectual Property

All website content, including text, images, logos, graphics, icons, layouts, product descriptions, written materials, and design elements, belongs to tenergygroup or is used under license.

Unauthorized copying, reproduction, resale, modification, distribution, or commercial use is prohibited.

11) Disclaimer

Products and services are provided “as is” and “as available,” except where prohibited by law. Product use should follow manufacturer instructions, warnings, labels, manuals, and safety information where applicable.

12) Limitation of Liability

To the fullest extent permitted by law, tenergygroup is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Total liability for any claim will not exceed the amount paid for the order giving rise to the claim.